Can I change or cancel my order once it has been placed?
You must cancel your order within 24 hours after it is placed
How will my order be shipped?
Please review our shipping policies here.
Where are you located?
We are located in San Francisco, California, United States of America.
How can we contact you?
You can email us at firstname.lastname@example.org
Do you ship internationally?
Yes! We ship worldwide. However, customs charges may apply in your country which would be charged to you by your postal service upon arrival in your country.
How long will my order take to arrive?
After your order has been processed, please allow 1 week for shipping (varies by location). We will send you a confirmation email with your tracking number once your package has been sent!
(However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!)
If a product received has manufacturing defects, buyers are entitled to request a product replacement within 14 days of receiving the item. If the case is deemed valid, Dermashine will cover related costs to deliver a replacement.